New Core Software System + Stronger Security + Better Card Controls + ApplePay
Over the past year we’ve been working on a major technology upgrade that will modernize how your accounts are processed and how you access your credit union—online, in the mobile app, at the branch, and when you use your debit card.
Our current core platform (Fiserv OnCU) has served us well, but we’re moving to Fiserv Portico to support faster workflows, improved reliability, and stronger security. This core conversion also enables new digital services—like enhanced login protection, debit-card controls, and safer digital wallet payments such as ApplePay.
Key dates and what to expect:
Wednesday, April 1, 2026: Conversion “Down Day” (Closed)
We will be converting systems and running end-to-end testing. On this day:
- Online Banking and the Mobile App will be unavailable
- Some services may be temporarily limited (including certain debit-card functions)
- Please plan ahead for bill payments, transfers, and cash needs
Thursday, April 2, 2026: Go-Live
We reopen with the upgraded core system and new digital services. You’ll be able to log in and begin using the new features.
New Services Coming with our Conversion
SecureNow — Easier and More Secure Logins. To help protect your accounts, you’ll see stronger security at sign-in. When we don’t recognize your device or detect unusual activity, you may be prompted to confirm your identity using a one-time code by text message or voice call. This extra step helps reduce fraud and protects your information.
Online Banking — More Self-Service Tools. Virtual Branch Next is designed to make it easier to handle common tasks on your own. One example: you’ll have improved ability to update your contact information through digital banking, helping keep your account details current without needing a call or branch visit.
CardHub — Better Control of your Debit Card. CardHub brings card-management tools into digital banking, giving you more control and visibility. Features commonly include tools like card on/off controls and alerts so you can stay on top of card activity and respond quickly if something doesn’t look right.
Digital Wallet — Apple Pay. This upgrade improves support for digital wallet payments (like Apple Pay). Digital wallets use tokenization, which means your actual card number is replaced with a unique digital “token” when you pay using a wallet or tap-to-pay. That helps reduce the chance of your card number being exposed and is one of the reasons digital wallet payments are considered more secure.
We appreciate your patience as we complete this major upgrade. This conversion will bring stronger security, improved digital banking, and new card features designed to make managing your money easier. Please plan ahead for the April 1, 2026 conversion down day, and look for the upgraded experience when we go live on April 2, 2026. If you have any questions please call us at 716-532-8179 for Irving or 716-945-8510 for Salamanca. Nya:wëh.
Seneca Nation Credit Union – Easier and More Secure Login for Online Banking
Credit Union submissions submitted by Jordan Garrow, Chief Operating Executive – SNIFCU
New Online Banking Security Features Began February 10th – Please Confirm Your Phone Number.
On February 10, we’re upgrading Online Banking security by adding two-factor authentication (2FA) and other improvements to help protect your account. These updates add stronger protection against unauthorized access and are designed to make logging in easier and more straightforward.
What is two-factor authentication (2FA)?
2FA is an extra verification step at login. After entering your username and password, you may be asked to confirm it’s really you using a one-time code.
What’s changing on February 10th?
When you sign in to our mobile app or online banking website, we will send a 6-digit verification code to the phone number we have on file. You can choose to receive the code by:
• Text message (SMS), or
• Automated voice call
Action needed: Confirm Your Phone Number
To avoid login issues, please make sure we have your correct phone number on file—especially if your number has changed recently. To update your phone number, contact us at 716-532-8179 for Irving or 716-945-8510 for Salamanca.
No more security questions. We will not use security questions. Instead, we’ll use the one-time verification codes, which is an easier and more secure method.
Need help?
If you have questions, aren’t receiving a code, or need to update your phone number, contact us at 716-532-8179 for Irving or 716-945-8510 for Salamanca and we’ll help.
