By Anthony Memmo
Seneca Energy would like to announce the inclusion of Seneca Telecommunications (d/b/a Seneca Solutions) into our portfolio of services provided to the Seneca Nation community. As of May 1, 2021, all areas of operation for Seneca Solutions will be carried out by Seneca Energy personnel with support from Tilson Technology and USIP Customer Relationship Management team.
For the time being service will continue as usual with customer service contacts and phone numbers being the same. Ken Lay Jr., leads the Telecom Department with Seneca Energy staff supporting the department. WI-FI support can be reached at 866-415-5191 or senecasupport@tilsontech.com.
We at Seneca Energy are aware of the issues of signal degradation and lack of sufficient download speeds with the WI-FI signal on the Cattaraugus Territory. We will do our best to provide as reliable a signal as possible. New WI-FI equipment has been installed, which has alleviated some issues but not all. The most likely probable cause of signal degradation is what is termed the “Fresnel Signal” zone which is best described as an envelope of space around the line of sight of the tower and the receiver mounted on your home and if that zone is interrupted by tree limbs and summer foliage then the signal is disrupted and degraded.
That being said Seneca Energy has begun the buildout of the Cattaraugus high-speed fiber network as a replacement for the existing WI-FI network. You’ll notice tree clearing and utility poles being repaired or replaced as we make-ready for hanging the fiber on the poles. There is still a lot of work to do and we anticipate completing the fiber network in late 2021.
Please see our flyer accompanying this article for more information on requesting service and our partners in this build out. If there are any questions or concerns please do not hesitate to reach out to us at (716) 532-9221 or check us out at https://senecaenergy.com/broadband.
