Submitted by Seneca Energy
General Provisions from the Seneca Nation Utilities Department Natural Gas Policies and Procedures.
11-101 PAYMENT OPTIONS
(a) Landholders should contact the Utilities Department if they are having difficulty paying their accounts in full on a monthly basis.
(b) Any Landholder with an outstanding account balance should contact the Utilities Department directly to make arrangements for paying off the balance. If eligible, a landholder with an outstanding account balance should consider submitting a HEAP application through the Seneca Nation’s Tribal Advocate Office or one of the County HEAP Offices.
(c) The Nation may pay any outstanding balance unpaid after ninety (90) days using the landholder’s annuity payment towards said balance in order to avoid termination of service.
12-101 PAST DUE ACCOUNTS
(a) First Past Due Notice (30 days) will be enclosed in the landholder’s next billing statement;
(b) Second Past Due Notice (60 days) will be enclosed in landholder’s next billing and such notice shall require the landholder to contact the Utilities Department or the Fiscal Department directly to make arrangements for payment.
(c) Third Past Due Notice (90 days) will be noted on the landholder’s bill and the landholder’s annuities will be used to pay such amounts following the ninety (90) day notice.
13-101 TERMINATION OF SERVICES
(a) The Utilities Department may shutoff gas service when any one or more of the following conditions occur:
(1) The account is ninety (90) days delinquent; or
(2) The past due amounts on the account exceed $1,000; or
(3) An unsafe condition is deemed to exist at a landholder’s premises.
7(b) Except to the extent necessary to address an emergency: (1) the Utilities Department will not shutoff gas service for nonpayment between October 15 and April 15; and (2) the Utilities Department will not shutoff any elder at least 60 years of age and older, provided that the elder is eligible and has submitted a HEAP application and has sought supplementary assistance from AOA and/or the Tribal Advocate Office.
